Shipping policy

Production Lead Times

All of our items are hand made to order. Our current production lead time is typically one to two weeks from when you place the order to the time your order is shipped. This does not include shipping or transit time. Lead times may be shorter or longer depending on order volume and time of year.

Order Changes

Changes to orders already placed: if you would like to request a change to an order that you have already placed, or if you would like to cancel your order, please contact us as soon as possible after you place the order, and no later than 24 hours after placing the order. Please read our product descriptions carefully prior to placing your order, and don't hesitate to contact us with any questions. 

Shipping

All orders are shipped via USPS or UPS. You will get an email confirmation with a tracking number when your order has shipped. Please note that once your order is shipped, we cannot provide additional tracking information beyond what is available to you through USPS or UPS. 

If your package is marked "Delivered" but you do not receive it, please wait up to three days to see if the package arrives. Sometimes the item is scanned on the courier's truck prior to final delivery. You may also check with your neighbors, around your property, or common areas of your complex for the package.